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Do
I require a Touch Tone Phone to make calls?
Yes. You do require a Touch Tone Phone to make calls.
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How
do I use my card(s) to make phone calls?
The steps are:
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Dial the toll free
access number.
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When prompted, enter
your PIN number.
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When prompted, dial
the destination number: For US calls 1 + Area Code + Number.
International calls 011 + Country Code + City Code + Number.
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Are
calls to cell phones more expensive?
Yes. Calls to cell phones have a higher rate.
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How
do I obtain customer support?
Click on Customer Service or email us at support@card2asia.com
and we will respond to you within 24-72 business hours.
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What
is a 3 minute billing cycle?
It charges you in increments of 3. So if you make a 6 min call on the card it
bills you for 6 min, but if you talk for 7 min or 8 min it would bill you for 9
min. If you still have difficulty understanding the 3 min billing cycle please
email us at support@card2asia.com
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Do
I incur additional charges while using a payphone?
In accordance with FCC regualtions there is an additional charge for using pay
phone. This charge is deducted from your account by owner of the pay phone and
is not deducted by Card2Asia.
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Do
your cards come with an expiration date?
All our cards expire 90 days from first use.
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If
my card expires can it be reactivated ?
No. Once your card has expired, it cannot be reactivated.
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If my
card expires can I be reimbursed for the unused portion of the card?
No. Please make sure to exhaust your card prior to the expiration date.
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I
have balance on my cards. Can I transfer it?
No. You must use it.
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What
is the Return Policy?
All Sales are Final.
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How
can I find my access/PIN number(s)?
When you purchase your Card(s), the details will be displayed it on your screen
so that you can print it. In addition, your calling card information is emailed
to the email address provided.
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Do
the advertised rates apply 24 hours a day, 7 days a week?
Yes, our rates are good 24 hours a day, 7 days a week, however, rates are subject
to change without notice.
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In what denominations are your Cards available?
For your convenience our cards are available in denominations of $10, $25, $50.
All sales are in US Dollars.
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How
Can I Pay for your Card(s)?
We accept all major credit cards, checks, money orders and cashier's checks.
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Can
I safely enter my credit card number on your website?
Yes. All online transactions at www.card2asia.com web
site are handled with highest industry standard SSL encryption as we take the issues
of security seriously. However, If you are not comfortable purchasing over the web,
you can mail us a Check, Money Order or Cashiers Check to:
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Card2Asia
14911 Quorum Drive, Suite 140
Dallas, TX 75254
Please make all checks and money orders payable to Card2Asia. We will email you or
mail you your toll free access number and PIN number.
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Why
is my credit card declined / rejected?
We have an automatic address verification system in place. If your card is rejected
or declined please make sure that you have entered the correct information and it
matches with your credit card billing information. If your card still comes declined
please contact your credit card issuer bank or email our customer service department
at support@card2asia.com and we
would be happy to provide more information.
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When
I try to call I get the message: "Your call cannot be completed as dialed."?
Please follow the exact instructions we emailed you when you purchased your
card. You may have misdialed your destination number. Also be aware that some
pay phones, business phones or hotel phones have restrictions and may require
extra digits while placing a call. Check the number and dial again. If the
problem persists please email us at support@card2asia.com
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When
will I receive a bill?
This is a prepaid service. Because you pay in advance you never receive a bill.
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How can I contact you or reach customer support?
Email is the primary mean of communication. We strongly recommend that you
email us at support@card2asia.com or
you may write to us at:
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Card2Asia
14911 Quorum Drive, Suite 140
Dallas, TX 75254
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Do I incur additional charges while using a payphone?
In accordance with FCC regualtions there is an additional charge for using pay phone of 89¢.
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